If we haven’t been able to answer your questions in support sections then you can contact us via the following methods.
We Offer 24 hrs daily Online Support to all clients .You Can ask us any kind of question any time.
Q. What payment methods do you accept?
A. We accept payments via Credit card & Paypal.
Q. What do I need to connect to your services?
A. You need CCcam 2.0.9 or newer or Incubuscamd compatible box/device
Q. What equipment do i need to use your service?
A. All you need is a satellite dish pointing at your desired provider (ie. SKY) a Dreambox or similar running CCcam and a broadband connection.
Q. Do you send me a card for my receiver box?
A. No, once you order from us we send you a single line of code which you insert into a file on your reciever. This tells the receiver where in the world our servers are and how to communicate with them.
Q. How does card sharing work?
A. Card sharing is a method by which independent receivers obtain simultaneous access to a pay television network, using one legitimate conditional access subscription card. Typically, the legitimate card is attached to a personal computer or Dreambox which is connected to the Internet, and is configured to provide the legitimately decrypted control word to other receivers who request the information. This decrypted control word is then used to decode an encrypted conditional access service, as though each other receiver were using its own subscription card.
Q. Can I receive all the channels listed on your website?
A. You can receive only those channels that your satellite dish is able to receive. If you have a motorised system with a dish of a suitable size then it may be possible to receive all of the channels listed.
Q. What image do you recommend using on a Dreambox?
A. We recommend you install the firmware image Gemini 4.70 on your Dreambox as this is then the easiest software to use with your Dreambox.
Q. What CCcamdo you recommend using on a Dreambox?
A. We recommend you use the latest version of CCcam (currently 2.2.1) to connect to our servers.
Q. Do you support NewCamd, MgCamd, NewCS or any other softcam?
A. No. We support only CCcam clients. If you cannot connect to our CCcam servers then you will unfortunately not be able to use our service.
Q. Can I use a receiver other than a Dreambox?
A. You can use any receiver including PC based receivers that will run the softcam CCcam. Please check with the manufacturer of your receiver to see if it can use CCcam before joining the service.
Q. Do you offer a cheaper alternative with less packages, e.g. just for Astra2?
A. No. We only offer the one subscription option which includes all available packages.
Q. Will you send me the CCcam.cfg file?
A. We will send you the C: line needed to connect to our servers. If you need a full config file then this can be downloaded from our support pages.
Q. Can I reshare your C: line or use it on more than 1 receiver?
A. No. The C: line supplied will work only on 1 receiver at a time.
Q. You advertise no freezing but I sometimes experience problems with the picture freezing or gittering. Is there anything I can do about this?
A. Pay TV services operate an encryption policy that requires your receiver to retrieve a new decoding word every few seconds. This does not involve a particularly large amount of bandwidth but it is time critical. Therefore, if one of these message is lost due to delays on the Internet, congestion on your line, or congestion at your ISP it is possible that your picture may freeze or become blocky for a few seconds.
To ensure you are receiving the best possible result from our service we would recommend that you do not run any other software on your home network at the same as you are watching television. If your connection to the Internet is busy downloading or for some other reason then this is likely to affect your viewing pleasure.
Please note that you can also only use your line on *one* receiver at a time. If you try to use it in more than one place at a time then the receivers will conflict with each other and cause similar problems.
Q. How can I become reseller?
A. To get Reseller status , you must purchase 5 or more accounts using your same Information billing.
We may collect personal information that can identify you, such as your name and e-mail address, as well as other information that does not identify you.
We may collect and store any personal information you provide to us, such as when you contact us for help.
Information Use and Sharing
Examples of some of the ways we use or share information that we collect about you include, but are not limited to, the following:
To provide technical or customer support.
To communicate with you by e-mail or online chat about services that may be of interest to you.
To enforce our terms and conditions, or otherwise manage our services.
To perform functions as otherwise described to you at the time of collection.
To communicate with you, such as through email, service announcements, or for customer service, unless you have opted out of these features where available.
We do not share, sell, lend or lease any of the information that uniquely identify a subscriber (such as email addresses or personal details) with anyone except to the extent it is necessary to process transactions or provide services that you have requested.